Refund policy
Terms of Use
1. Introduction
Welcome to HAYA LUTFULLAH. These Terms of Use govern your access to and use of our website, as well as the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms.
2. Product Information
Material Description:
Our jewellery is made from brass and sterling silver earring posts, plated with 18k gold. Please note that this is not solid gold; the plating provides a gold-like finish.
Care Instructions:
To maintain the quality and appearance of your jewellery, avoid exposure to water, chemicals, or harsh environments. Clean gently with a soft cloth and store in a cool, dry place.
3. Pricing and Payment
Pricing:
All prices are listed in Great British Pounds (GBP) and are subject to change without notice.
Payment Methods:
We accept Apple Pay, debit cards, and credit cards.
Shipping Charges:
Shipping charges are calculated at checkout based on your location.
4. Shipping and Delivery
Shipping Regions:
We ship to the United Kingdom, EU, EEA, USA, UAE, Pakistan, and India.
Delivery Times:
Estimated delivery times vary depending on the destination. We are not responsible for delays caused by shipping carriers, customs, or other external factors.
5. Returns and Exchanges
Return Policy:
We currently do not accept returns unless the item is faulty, not as described, or unfit for purpose, in accordance with the Consumer Rights Act 2015.
You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched.
Exchange Policy:
Exchanges are allowed within 7 days of delivery. To request an exchange or store credit, contact us at sales@hayalutfullah.com. Items must be unworn, undamaged, and returned in their original packaging.
Important Notes:
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Custom-made or personalised jewellery (e.g. engraved items) cannot be returned unless faulty.
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Earrings are non-returnable due to hygiene reasons, unless faulty or not as described.
6. Warranty and Disclaimers
Warranty:
We offer a 7-day warranty against manufacturing defects. This does not cover accidental damage, misuse, or normal wear and tear.
Disclaimers:
While we strive to ensure all information on our website is accurate and up to date, we make no express or implied warranties regarding its completeness or accuracy. We are not liable for any loss or damage resulting from the use of our website or products.
7. Intellectual Property
All content on this website—including images, text, designs, and logos—is the property of HAYA LUTFULLAH and may not be copied, distributed, or used without prior written consent.
8. Privacy Policy
Please refer to our separate [Privacy Policy] for details on how we collect, use, and protect your personal data.
9. Terms of Use
By continuing to use our website, you confirm your acceptance of these Terms of Use.
10. Governing Law
These terms are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.
11. Contact Us
For questions regarding these terms, your order, or any other matter, please contact us at:
📧 contact@hayalutfullah.com